Sometimes,   the more a client seems professional the lesser is his probability of being humble. 

     If I was Melen I would make sure the annoying client she entertained yesterday would go home realizing how ignorant she was to claim it was our office' fault that her account accumulated that much after her checks were not honored due to insufficient funds.  The client  admitted (very loud and clear, high-pitched voice),   "I only have nine thousand pesos in my checking  account now.  And I have other things to settle first.  I am so dissatisfied by your service.  It is so neglectful on your part that I now have to raise a huge amount of money so that you will not send me your letter informing me my unit is foreclosed.  I didn't notice my cheques were not credited.  I only send a staff to the bank to transact in my behalf". 

     I was thinking what  that admission was supposed to be?  Looking at the way she  dressed up and her body language, I doubt  she  couldn't be  aware of herself.  And  I wonder how her good looking husband could not even stop her  who spoke feeling to the nerves that  "customer is always right".  What right did she have and  which was right at that case when there were no funds for  her issued cheques?  Why would throw pressure to the staff when  she knew she  has not yet fully paid the unit?  She should  have been humble so that we can hear her sentiments.

     Listening to clients' sides and even their  alibis is no doubt being a good service provider.    Allowing them to intimidate us however,  is  no longer a  good service.  It is tolerance to their desire to be ignorant of their obligations.